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The project statistics panel does not load in P6 Web with error: "Unknown error, please contact your system Administrator." (Doc ID 2999442.1)

Last updated on JANUARY 23, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 23.11 and later
Primavera P6 Enterprise Project Portfolio Management - Version 23.12 and later
Information in this document applies to any platform.

Symptoms

When navigating to any dashboard in P6 Web, the project statistics panel does not load and the the following error occurs.

ERROR
Unknown error, please contact your system Administrator.

The issue can be reproduced at will with the following steps:

  1. Navigating to any dashboard in P6 Web
  2. Observe the project statistics panel does not load.
  3. Observe the error occurs.

Cause

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