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Payment File Transmission Failure After Environment Migration to New Oracle Cloud Console (Doc ID 2999686.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

Payment file transmission is failing after environment (POD) was migrated to new Oracle Cloud Console.
ESS log for transmission will include errors similar to:

oracle.apps.financials.payments.sharedSetup.transmissions.publicModel.util.SecureFTPPutFunction::oracle.xdo.delivery.DeliveryException: java.net.ConnectException: Connection timed out (Connection timed out)

or

Exception occurred during transmission. Error code: IBY_0001
oracle.apps.financials.payments.shared.util.ess.program.common.util.FormatProgramUtils::Error message: The payment system isn't responding. Verify system setup or resubmit the request later.

Other symptom includes failure which using Test Connection button in Manage Transmission Configuration UI to test connectivity to SFTP server.

Changes

Environment migrated to new Oracle Cloud Console.

Note: if you not sure whether your environment was migrated to new Oracle Cloud Console, please refer this document. If your environment was migrated, you will see Dashboard similar to the one displayed in the document.


All customers would have received a notification prior to this migration. Look for email with subject: Upcoming Fusion Applications Conversion to New Oracle Cloud Console for Oracle Cloud. This email will include list of actions to be taken in preparation for the migration. One such action is updating allow-list.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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