Customer Name From The Foldout Header Is Getting Blank On Changing The Standard Status
(Doc ID 3000818.1)
Last updated on FEBRUARY 01, 2024
Applies to:
Oracle Fusion B2B Service Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.07.0 version, Accounts, Contacts
ACTUAL BEHAVIOR
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On changing the status field value using smart action, primary contact of SR is becoming null
EXPECTED BEHAVIOR
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Primary contact should not be null
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Service Request object
2. Use Smart Action- Update Status
3. Primary Contact is getting Null.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the right primary contact on SR as it is becoming Null.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |