My Oracle Support Banner

Customer List of Values In Create Activity Does Not Have Customer Account Number as a Parameter To Select Customers (Doc ID 3001567.1)

Last updated on FEBRUARY 08, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

When creating an activity for a customer in the Advanced Collections dashboard, the Customer field only has one column (Party Name).  If there are multiple customers with the same name, the user has no way to determine which customer to select.


Steps to Reproduce:

Navigation: Collections Dashboard

  1. Click on the Activity tile to create a new activity.
  2. Search on a customer name, there could be multiple options returned. 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.