Fusion Time and Labor: Time Card Approval Emails Being Blocked By Google with Error "Potential 552-5.7.0 Security Issue" (Doc ID 3003182.1)

Last updated on FEBRUARY 08, 2024

Applies to:

Symptoms

PROBLEM STATEMENT
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• Google is blocking approval notification delivery to emails
• Email notifications are delivered from Oracle to Google
• Supervisors are using bell notifications and the BPM Worklist to approve time cards

ERROR
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Received from an SMTP server with IP address {IP_ADDRESS} (TLS enabled)
552-5.7.0 This message was blocked because its content presents a potential 552-5.7.0 security issue To review our message content and attachment content 552-5 7 0 guide nes, go to 552 5 7.0 https://support google com/maii/‘>p=BlockedMessage

Message Size (Bytes) 301153
Attachment Names text html, im a ge-jpeg,im age-jpeg image-jpeg image-gif «nage-jpeg mage-jpeg image-jpeg image-jpeg image-jpeg

WHAT IS WORKING
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Notifications are sent from Oracle successfully
Approvals are working as expected


STEPS
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The issue can be reproduced at will with the following steps:

1) Submit time card for approval
2) Classic Time Card Approval notifications are assigned
3) Bell notifications are assigned and delivered
4) Email notifications using Google are not received

Changes

Cause

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