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Error "Authentication failed" After Entering Correct Username and Password in Oracle Primavera Cloud Android App (Doc ID 3003217.1)

Last updated on FEBRUARY 16, 2024

Applies to:

Oracle Primavera Cloud Service - Version 23.12 to 23.12 [Release 23.12]
Information in this document applies to any platform.

Symptoms

On : 23.12 version, Cloud: Mobile Apps

When attempting to log into Oracle Primavera Cloud (OPC) mobile android app, the following error occurs.

ERROR
Authentication failed. 

The issue can be reproduced at will with the following steps:

  1. Log into OPC android mobile app.
  2. The first page allows to enter the username->Next
  3. Enter both username and password->Next shows 'Authentication Failed' error.
  4. The same username and password works well in Web application and iOS mobile app.

Cause

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