HR Help Desk Message Response The To, CC And BCC Are Not Returning Values
(Doc ID 3004314.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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When composing an e-mail message response the To, CC and BCC fields are not returning values
EXPECTED BEHAVIOR
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Expect that the fields will auto populate as the user starts typing a name
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the application as a user that has HR Help Desk role
2. On any SR, create a message response
3. Attempt to type in the To, CC or BCC fields, and field does not present any users information
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |