24B Update : Fusion Service Auto-Submitted ESS Jobs For BI Reporting Being Replaced with Customer Facing Jobs (Doc ID 3007154.1)

Last updated on MARCH 26, 2024

Applies to:

Details

This applies only if you are an existing Fusion Service/Help Desk customer running any of the following scheduled processes (ESS jobs):

• Incrementally Loads SR Audit data for BI Reporting
• Aggregate Service Requests
• Incrementally Loads Cross-Channel Interaction Data for Reporting
• Execute Incremental Load of HCM Person Mapping Data for Reporting

Actions

All the above jobs are auto submitted by the system. These would be replaced with new manually submitted jobs in Release 24B. In preparation for this switch over, you need to now start running the four additional jobs (as applicable) mentioned in the table below.

NOTE: The auto-submitted jobs will continue to run as before for now. The additional jobs run as 'blank' jobs and will not have any impact on your BI subject areas/reporting.

Manually scheduled jobs give you greater control. When they replace auto-submitted jobs (in a future release) you will be able to cancel jobs, change their schedule intervals, or restart them as needed, without needing to contact Oracle.

Steps to Enable

1. Navigation --> Tools ---> Scheduled Processes
2. Click on 'Submit New Process' button
3. Search for the new scheduled process that you wish to run in the pop up window
4. Hit the 'Submit' button on the 'Process Details' pop up.

NOTE:

• You need to run the additional job, only if you are currently using the corresponding auto-submitted job (first column in the table)

• Customer facing jobs have the SAME functionality as the auto-submitted jobs that customers use currently.

• The new jobs must be scheduled for repeated execution, not just run once. The recommended frequency is provided in the documentation for each of the jobs.

e.g. https://docs.oracle.com/en/cloud/saas/sales/fauss/loads-service-request-and-interaction-data.html

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