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24B Update : Fusion Service Auto-Submitted ESS Jobs For BI Reporting Being Replaced with Customer Facing Jobs (Doc ID 3007154.1)

Last updated on MARCH 26, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version and later
Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


This applies only if you are an existing Fusion Service/Help Desk customer running any of the following scheduled processes (ESS jobs):




All the above jobs are auto submitted by the system. These would be replaced with new manually submitted jobs in Release 24B. In preparation for this switch over, you need to now start running the four additional jobs (as applicable) mentioned in the table below.


Auto-submitted Scheduled Processes/Jobs (Existing) New additional Schedule Process/Job to be started

Incrementally Loads SR Audit data for BI Reporting

Loads Service Request Life Cycle Data

Aggregate Service Requests

Loads Service Request and Interaction Data

Incrementally Loads Cross-Channel Interaction Data for Reporting

Loads Interaction Cross Channel Data

Execute Incremental Load of HCM Person Mapping Data for Reporting

Loads HCM Person Mapping Data

NOTE: The auto-submitted jobs will continue to run as before for now. The additional jobs run as 'blank' jobs and will not have any impact on your BI subject areas/reporting.

Manually scheduled jobs give you greater control. When they replace auto-submitted jobs (in a future release) you will be able to cancel jobs, change their schedule intervals, or restart them as needed, without needing to contact Oracle.


Steps to Enable


  1. Navigation --> Tools ---> Scheduled Processes
  2. Click on 'Submit New Process' button
  3. Search for the new scheduled process that you wish to run in the pop up window
  4. Hit the 'Submit' button on the 'Process Details' pop up.




For Additional Information on this change , please refer to the attached presentation


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