PRC:POZ: Acknowledge Schedules In Spreadsheet Stopped Working. The Newest Purchase Order Lines/Schedules Are Not Loading (Doc ID 3007725.1)

Last updated on MARCH 08, 2024

Applies to:

Symptoms

Supplier Portal >Acknowledge Schedules in Spreadsheet

ACTUAL BEHAVIOR
---------------

Supplier Portal >Acknowledge Schedules in Spreadsheet

Acknowledge Schedules in Spreadsheet stopped working. The spreadsheet is downloaded, they can connect to the system, but It no longer loads schedules ready  to be acknowledged.



EXPECTED BEHAVIOR
-----------------------
Acknowledge Schedules in Spreadsheet to load schedules to be acknowledged.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a purchase order

Required Acknowledgement does not list values
None
Document
Document and Schedule
Instead it shows values
Yes
No
Customer selects
Yes
After Approval, purchase order Document Status = Open, not Pending Supplier Acknowledgement

2. Sign on as Supplier Contact to Supplier Portal

3. Supplier user receives a notification
Document Purchase Order XXX Requires Acknowledgment
But it only contains a dismiss action

4. Go to Manage Orders/Manage Schedules
> Documents are displayed

5. Go to Acknowledge Schedules in Spreadsheet
Spreadsheet is downloaded
They can connect
But the newest schedules are not retrieved.


 

Changes

Cause

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