When Navigating from CX to CPQ the User Cannot Sign-on; SSO Page is Displayed
(Doc ID 3007804.1)
Last updated on MARCH 12, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
A particular user is having an issue when navigating from CX to CPQ. Instead of loading CPQ page, the SSO login appears.
EXPECTED BEHAVIOR
-----------------------
Expecting the user to navigate from CX to CPQ without needing to login to CPQ.
This is working for all other users.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application
2. Navigate to Sales > Opportunities
3. Search and edit opportunity
4. Switch to Quotes and Orders subtab
5. Click the Create Quote button
or open an existing quote
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |