Downloaded Contract Present Different Format In PDF And Word
(Doc ID 3007864.1)
Last updated on MARCH 07, 2024
Applies to:
Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.10.0 version, File Import/Export
ACTUAL BEHAVIOR
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When downloading the Contract in PDF it shows different from its Word version. As the lines doesn't start and end with the same word.
EXPECTED BEHAVIOR
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The downloaded file has to be the same for PDF and Word as the lines and words must show the same placement.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to a Contract > click on the Contract Terms tab.
2. Click on the Terms Actions button > select Download Contract > select Word as File Format and Regenerated contract terms as Source > Click Download. This downloads the contract in Word format.
3. Then click on the Actions button > select Preview. This downloads the contract in PDF format.
4. When comparing the 2 formats the lines and words don't present a word-to-word, line-to-line match.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |