Ticket Template Gives Error When Loading Template File With Arabic Text (Doc ID 3008804.1)

Last updated on MARCH 06, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.1 and later
Information in this document applies to any platform.

EICS throws an exception when importing a ticket template file (zpl) with Arabic text.

"Error loading template file"

Steps to reproduce:

1. Open EICS.
2. Go to "Import Ticket Template" screen.
3. Select Import.
4. Drag and Drop the template file with Arabic text.
5. EICS throws error.

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In this Document

Symptoms

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