Activity Service Window Alert Is Not Displayed For Activities In A Bucket
(Doc ID 3008811.1)
Last updated on MARCH 11, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 23.D.02 to 24.A.09Information in this document applies to any platform.
Symptoms
On : 23.D.02 version, Configuration
ACTUAL BEHAVIOR
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A scheduled activity that is assigned to a bucket and with an expired Service Window is not triggering alerts and changing its color to show its in jeopardy
EXPECTED BEHAVIOR
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Scheduled activities with expired Service Windows should trigger an alert and show its color as in jeopardy when they are assigned to a bucket
STEPS
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The issue can be reproduced at will with the following steps:
1. Create/find an activity has expired Service Window and is assigned to a bucket. Make sure it is scheduled.
2. While on "Dispatch Console" change to list view and select the date that the activity is scheduled
3. Check the color of the activity.
Changes
Issue was introduced on 23D Service Update 2
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |