Invalid Credit Note Requests Been Created Automatically.
(Doc ID 3009138.1)
Last updated on MARCH 08, 2024
Applies to:
Oracle Retail Invoice Matching Cloud Service - Version NA and laterInformation in this document applies to any platform.
Goal
Why the auto match engine did not include a carton that was available at time of matching, this resulted in an invalid credit note request to be created.
The resolution action was taken by auto resolution. We can see that was created by batch user id for item 102952571 with -1 qty.
This should not happen as quantity received and invoice qty were both 206.
Solution
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In this Document
| Goal |
| Solution |
| References |