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HR Helpdesk :Error A database constraint was violated while storing the changes in the database (Doc ID 3010586.1)

Last updated on MARCH 14, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Service Request

Error is Populating when trying to create HR Helpdesk Request

ERROR
-----------------------
Save failed
A database constraint was violated while storing the changes in the database


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Trying to create a help desk tickets
2. Error reported.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create help desk tickets.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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