HR Helpdesk :Error A database constraint was violated while storing the changes in the database
(Doc ID 3010586.1)
Last updated on MARCH 14, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Service Request
Error is Populating when trying to create HR Helpdesk Request
ERROR
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Save failed
A database constraint was violated while storing the changes in the database
STEPS
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The issue can be reproduced at will with the following steps:
1. Trying to create a help desk tickets
2. Error reported.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create help desk tickets.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |