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Lead Check Duplication (Doc ID 3011419.1)

Last updated on APRIL 09, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Lead Management

ACTUAL BEHAVIOR
---------------
Leads UI duplicate check is not working as expected.It Does not display more than 5 duplicates in some cases. The same account name sometimes gives more than 5 duplicates and other times gives just 5 duplicates.


STEPS

---------------------
Sales>Create lead
add for Account name (API CustomerPartyName) and added Test Sumit 2 times and the pop-up on edit lead pages
>Actions>Check for duplicates is not appearing

EXPECTED BEHAVIOR
-----------------------
Leads UI has to display all duplicates returned by duplicate identification process.

Cause

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In this Document
Symptoms
Cause
Solution
References


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