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When Submitting Contract To Signature A Blank Page Appears (Doc ID 3011544.1)

Last updated on APRIL 17, 2024

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.23.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.07.0 version, Authoring

ACTUAL BEHAVIOR
---------------

When submitting contract to Docusign, a blank page appears not letting users continue with the contract signature, there's no error.

EXPECTED BEHAVIOR
-----------------------
If there's no error the application must let users continue with the signing activity and lead them to Docusign, or if there's an error, the error must display.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access a contract with an attachment in Documents tab. 

2. Click Actions > select sign contract option.

3. A blank page displays and nothing happens after.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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