Duplicated SR Created On Digital Customer Service (Doc ID 3011986.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Sometimes when creating SR from Digital Customer Service. Duplicated SRs were created at once.

From the har file generated from SR creation process, see KM search API are called twice and failed and SR creation API are also called twice.

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In this Document

Symptoms

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