Line Items Are Not Created in Auto-Created BP Records (Doc ID 3012311.1)

Last updated on MARCH 25, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

Customers have reported that the Unifier is not auto-creating line items in Destination Business Process (BP) after the upgrade to 24.2.

EXPECTED BEHAVIOR

If the Source BP record has line items, the auto-created Destination BP record should have the same line items.

Actual Behavior Before Upgrade

In the auto creation setting tab mapping of the Source BP, when the Destination Tab Name was changed, the system automatically copied the line items into the first line item tab in the Destination BP.  This behavior caused unexpected results and led to data inconsistencies and duplicate line items if the destination Business Process tab name did not update the auto-creation settings.

Terminology:

• Source BP: The source BP where the destination record auto-creation of the destination record is defined.
• Destination BP: The BP where the records are auto-created from the Source BP.
• Source Tab Name: The name of the line item tab specified in the Item logs node of the Source BP.
• Destination Tab Name: The name of the line item tab specified in the Item logs node of the Destination BP.

Cause

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