Search Function Does Not Return Expected Results (Doc ID 3012574.1)

Last updated on APRIL 09, 2024

Applies to:

Symptoms

ISSUE DESCRIPTION:
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Search using the general search function from Dispatch console is not fetching the corresponding activities

EXPECTED BEHAVIOR:
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When searching for an existing activity with the correct criteria, the corresponding activities should be returned

ACTUAL BEHAVIOR:
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Even though search for an existing activity is being performed with the correct criteria, the corresponding activities are not returned

RECREATE STEPS:
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1. Click in search field.

2. Enter search criteria i.e. Work Order Number

3. Click Enter.

4. Verify that the search doesn't find the activity although it exists on the system (check on Dispatch console list or time view accordingly)

BUSINESS IMPACT:
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Search feature is imperative to customer's ability to find and manually assign activities and troubleshoot other various issues.

Cause

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