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Redwood HRHD : When Attempting To Create Service Request Gets Error 'Save Failed' 'The Value of the attribute Channel Type isn't Valid' (Doc ID 3013159.1)

Last updated on MARCH 28, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Help Desk

When attempting to create service request,
the following error occurs.

ERROR
-----------------------
Save Failed

The Value of the attribute Channel Type isn't Valid





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Services
2. Help Desk
3. Create Service Requests
4. Above issue/error occurs



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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