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Actions And Plans Tasks Are Not Displaying Under "Actions And Plans" Section In Case Management (Doc ID 3013549.1)

Last updated on APRIL 04, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

After adding an Action Plan in a case, the plans were not displaying in the "Actions and Plans" section of the Case. The Actions and Plans section is not showing on the Case Management detail page either.

ACTUAL BEHAVIOR
---------------
Actions and Plans tasks are not displaying under "Actions and Plans" section in Case Management

EXPECTED BEHAVIOR
-----------------------
Action plan should be displayed under Actions and Plans section of the case

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add an Action Plan in a case
2. Initiate the action plan
3. The action plan does not show under Actions and Plans section of the case


Cause

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In this Document
Symptoms
Cause
Solution


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