Unable To Open SOCS Application In PROD
(Doc ID 3014417.1)
Last updated on APRIL 04, 2024
Applies to:
Oracle Retail Store Operations Cloud Service - Version 24.0 and laterOracle Retail Enterprise Inventory Cloud Service - Version 24.0 and later
Information in this document applies to any platform.
Symptoms
All users at multiple stores are unable to open the SOCS Application due to an error.
ERROR
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sun.security.validator.Validator
Exception: PKIX path validation failed:
java.security.cert.CertPathValidatorException: validity check failed
STEPS
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The issue can be reproduced at will with the following steps:
1. Try to launch SOCS
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create any transactions.
Cause
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In this Document
Symptoms |
Cause |
Solution |