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Unable To Open SOCS Application In PROD (Doc ID 3014417.1)

Last updated on APRIL 04, 2024

Applies to:

Oracle Retail Store Operations Cloud Service - Version 24.0 and later
Oracle Retail Enterprise Inventory Cloud Service - Version 24.0 and later
Information in this document applies to any platform.

Symptoms

All users at multiple stores are unable to open the SOCS Application due to an error.

ERROR
-----------------------
sun.security.validator.Validator
Exception: PKIX path validation failed:
java.security.cert.CertPathValidatorException: validity check failed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to launch SOCS

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create any transactions.

Cause

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In this Document
Symptoms
Cause
Solution


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