HRHD: When Employee Attempts To Create Help Desk Service Request Gets Error 'The party record isn't found for the selected person. Contact your help desk. (SVC-5295363) An application error has occurred'
(Doc ID 3014561.1)
Last updated on APRIL 04, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Help Desk
When attempting to Create Help Desk Requests,
the following error occurs.
Save Failed
The party record isn't found for the selected person. Contact your help desk. (SVC-5295363) An application error has occurred. Your help desk can use the following information to obtain a more detailed
description of this incident: Incident ID: 8, Server Domain: FADomain, Server Instance: ServiceServer_1, Application Name: ORA_CRM_SERVICESAPP.
The party record isn't found for the selected person. Contact your help desk. (SVC-5295363) An application error has occurred. Your help desk can use the following information to obtain a more detailed
description of this incident: Incident ID: 8, Server Domain: FADomain, Server Instance: ServiceServer_1, Application Name: ORA_CRM_SERVICESAPP.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as an Employee
2. Help Desk
3. Click Help Desk Requests
4. Create Request
5. Above issue/error occurs
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |