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HRHD: When Employee Attempts To Create Help Desk Service Request Gets Error 'The party record isn't found for the selected person. Contact your help desk. (SVC-5295363) An application error has occurred' (Doc ID 3014561.1)

Last updated on APRIL 04, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Help Desk

When attempting to Create Help Desk Requests,
the following error occurs.

Save Failed

The party record isn't found for the selected person. Contact your help desk. (SVC-5295363) An application error has occurred. Your help desk can use the following information to obtain a more detailed
description of this incident: Incident ID: 8, Server Domain: FADomain, Server Instance: ServiceServer_1, Application Name: ORA_CRM_SERVICESAPP.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as an Employee
2. Help Desk
3. Click Help Desk Requests
4. Create Request
5. Above issue/error occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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