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Daily Extract File Was Not Generated (Doc ID 3014669.1)

Last updated on APRIL 15, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------------
Daily extract files were not generated for 30th of March, 2024.

EXPECTED BEHAVIOR
------------------------
DE files should have been generated and be available.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Issue the API request https://<instance_name>.fs.ocs.oraclecloud.com/rest/ofscCore/v1/folders/dailyExtract/folders/2024-03-30/files
2. API response doesn't contain any files/folders available for download.

BUSINESS IMPACT
---------------------
The issue has the following business impact:
Due to this issue, customer cannot import Daily Extract files to their BI/other systems - information about operations on that day are missing.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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