My Oracle Support Banner

Strategy Assignment By Segment Is Not Automatically Changing For Certain Customers (Doc ID 3014699.1)

Last updated on MAY 01, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.01.0 to 11.13.24.04.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

After defining a strategy segment by profile class, and running the 'Collections Scoring and Strategy Assignment' job, the strategies are correctly assigned for most customer, but not all.

Steps to Reproduce:

Responsibility: Setup and Maintenence
Navigation: Manage Collections Scoring and Strategy Assignments

  1. Define a strategy segment and assign to a specific profile class
  2. Run the 'Collections Scoring and Strategy Assignment' and verify strategies are assigned as expected

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.