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Why Included And Extended Warranty Subscription Are Created Together In A Single Subscription? (Doc ID 3014741.1)

Last updated on JULY 26, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Integration

ACTUAL BEHAVIOR
---------------
The Included and the Extended Warranty subscriptions are created together in a single subscription when interfaced from OM.

STEPS TO REPRODUCE
----------------------
1. Initiate Integration from Order Management for one Included and Extended Warranty product
2. Process the transactions in the following sequence
  a. Process the transactions from 'Reprocess Installed Base Updates'
  b. Process the transactions from 'Reprocess Order Management Transactions'
3. Review the Subscriptions Created in the application
4. Both transactions will result in one subscription creation.

EXPECTED BEHAVIOR
-----------------------
There should be 2 subscriptions created, one for Included warranty and another for extended warranty.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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