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Which Privilege Shuold be Used for Service > Cases Functionality if Employee Role Cannot Be Assigned? (Doc ID 3015446.1)

Last updated on APRIL 08, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.24.01.0 version, Case Management

Service > Cases overview generates error when Employee role is not assigned

Customer is implementing ERP, SCM, CX modules but not HCM. As such, the Employee role, as per Oracle's advisory, will not be used as HCM is not being implemented. (https://docs.oracle.com/en/cloud/saas/financials/24a/oafrm/advisory-note-on-licensing-impact.html#u30017010)

Without granting Employee role to the logged in user, customers can experience a generic REST error ("Exception during RestAction") in the Service > Cases overview page

In such cases, which privilege(s) can be granted to the user to avoid this REST error from being generated?
 

Solution

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In this Document
Goal
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