My Oracle Support Banner

Pricing is Not Getting Copied When Subscriptions are Being Renewed (Doc ID 3016215.1)

Last updated on APRIL 17, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Renewal

ACTUAL BEHAVIOR
---------------


When renewing eligible subscriptions, pricing is not getting copied over to the new renewed subscriptions.

The Total Contract Value is showing 0.


EXPECTED BEHAVIOR
-----------------------
When renewing eligible subscriptions, the pricing is expected to get copied over to the new renewed subscriptions.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run ESS Job Renew Eligible Subscriptions to renew the subscriptions.
2. Check the Pricing tab on the renewed subscription and observe that the pricing does not copy over from the original subscription.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.