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Frozen Screen After Restarting A Suspended Activity (Doc ID 3019361.1)

Last updated on APRIL 30, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.09 and later
Information in this document applies to any platform.

Symptoms

When suspending and restarting an activity, the activity detail page showed nothing but the workflow bar. Also, the page got frozen. User needs to clean up the cache and re-login again to continue work on the activity. The issue is encountered with both non-segmented and segmented activities.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Suspend/restart activity from a custom plugin
2. Page is frozen

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
The activity detail page got frozen. User cannot continue working on the activity unless he cleans up the cache and re-login again.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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