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BICC Scheduled Extract Error:JBO-BIACM0105 - Unable To Upload Files To External Storage (Doc ID 3019585.1)

Last updated on JUNE 02, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.10.0 version, Analytics

ACTUAL BEHAVIOR
---------------
BICC Scheduled Extract Error:JBO-BIACM0105 - Unable to upload files to external storage

We have been running BICC scheduled extracts fine for the past year. In the last 2 months we have had 2 scheduled jobs fail due to rror:JBO-BIACM0105 - Unable to upload files to external storage. We are using OCI Object Storage as a storage connection. The following day we can test the external storage connection successfully and run the extracts again without errors.

Failed submission times: 2024.02.19 PM 12:00:24 & 2024.02.07 PM 12:00:15
Job details and screenshot added to ticket

Can we please determine the root cause of failure and how to prevent in the future

EXPECTED BEHAVIOR
-----------------------
Should be able to upload the files

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Schedule the job from BICC to run > save the output to OCI > fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the output

Cause

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In this Document
Symptoms
Cause
Solution
References


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