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Content 404 Not Found Error When Connecting Through Akamai SiteShield (Doc ID 3019811.1)

Last updated on MAY 03, 2024

Applies to:

Oracle Content Management - Version 23.6.3 and later
Information in this document applies to any platform.

Symptoms

We have a new implementation with Akamai using SiteShield, but when we try to configure the access we get a 404 error, when we try to connection without Akamai it is successful without the error.

Steps going through Akamai SiteShield:
Step 1: origin: XXX.XXX.XXX.XXX/oceinstance-identity.cec.ocp-oracle.com /us/ashburn
Step2: edgehost.edgeerver.akamaiedge.net YYY.YYY.YYY.YYY US/ASHBURN (essl/28614) 404
Step3: (Edge) ZZZ.ZZZ.ZZZ.ZZZ US/CHICAGO (essl/28910) 404
Step4: (End User) www.example.com xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx 404

Steps without going through Akamai SiteShield:
Step1: origin XXX.XXX.XXX.XXX YYY.YYY.YYY.YYY US/MIAMI (essl/46816) 200
Step2: akamai-essl-host.akamai.com YYY.YYY.YYY.YYY US/MIAMI (essl/46816) 200
Step3: (Edge) ZZZ.ZZZ.ZZZ.ZZZ CO/BOGOTA (essl/35814) 200
Step4: (End User) www.example.com XYZ.XYZ.XYZ.XYZ CR/SANJOSE 200


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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