Mutilple Transactions Are Not Reaching To ReSA
(Doc ID 3020258.1)
Last updated on MAY 03, 2024
Applies to:
Oracle Retail Xstore Office Cloud Service - Version 21.0 to 23.2 [Release 21.0 to 23.2]Information in this document applies to any platform.
Symptoms
On : XOCS NA version, DB, etc
ACTUAL BEHAVIOR
---------------
Mutilple transactions are not reaching to ReSA
For the Business Date 03 Jan,2024. 8 transactions failed to reach ReSA
The details of these failed transactions mentioned below:-
ORGANIZATION_ID RTL_LOC_ID BUSINESS_DATE WKSTN_ID TRANS_SEQ
1 143 03-JAN-24 12.00.00.000000000 AM 50 32842
1 155 03-JAN-24 12.00.00.000000000 AM 51 25343
1 637 03-JAN-24 12.00.00.000000000 AM 50 60373
1 622 03-JAN-24 12.00.00.000000000 AM 51 14604
1 613 03-JAN-24 12.00.00.000000000 AM 51 31718
1 506 03-JAN-24 12.00.00.000000000 AM 50 29443
1 144 03-JAN-24 12.00.00.000000000 AM 50 34567
1 613 03-JAN-24 12.00.00.000000000 AM 50 39807
EXPECTED BEHAVIOR
-----------------------
Transactions should load to resa
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
2.Navigate to Support Tools -> Publish POSLog Data
3.Search for these below transactions
a. Store : 143 Date :3-Jan-24 Trn Seq: 32842
b. Store : 155 Date :3-Jan-24 Trn Seq: 25343
c. Store : 637 Date :3-Jan-24 Trn Seq: 60373
d. Store : 622 Date :3-Jan-24 Trn Seq: 14604
e. Store : 613 Date :3-Jan-24 Trn Seq: 31718
f. Store : 506 Date :3-Jan-24 Trn Seq: 29443
g. Store : 144 Date :3-Jan-24 Trn Seq: 34567
h. Store : 613 Date :3-Jan-24 Trn Seq: 39807
4. Publish them to ReSABroadcaster
5. They should reach ReSA after some time but checking the Broadcaster status for these transaction ;they are failing with error : error code ex=12345
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |