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Unable To Geo-locate Resource Start/End Locations For UK Users It Errors Out With "Address is not resolved" (Doc ID 3020494.1)

Last updated on MAY 02, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.15 and later
Information in this document applies to any platform.

Symptoms

Unable to Geo-locate Resource Start/End locations for Ireland Users.

Error: Address is not resolved.


The issue can be reproduced at will with the following steps:
1. Go to Dispatch Console.
2. Select the Resource > Go to Resource Settings > Locations.
3. Location is added by API.
4. But the address is unresolved - Error: Address is not resolved.
5. Tried to reposition the pin to update the coordinates.
6. The details are not saved due to the ZIP/Postal Code.

Changes

 Set the Business Rules 'Zip/Postal Code'.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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