24A Upgrade - Error Message On Log A Call Smart Action in Digital Sales
(Doc ID 3020657.1)
Last updated on MAY 03, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Accounts, Contacts, Households
When attempting to Log a Call Smart Action From Account/Contact/Lead/Opportunity Object using the following error occurs.
ERROR
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"We can't complete the request
Try again later and if the issue persists, contact your help desk."
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Digital Sales
2. Click on any Opportunity/Lead/Account/Contact records and select Log a call smart action.
4. Once the call is saved then error message is showing.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot log the call.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |