My Oracle Support Banner

Error Processing RmsCountSchedule Messages in MPS_STAGED_MESSAGE - CreationException: null (Doc ID 3021335.1)

Last updated on MAY 14, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 24.0 and later
Information in this document applies to any platform.

Symptoms

On : 24.0 version, Inventory Management

When processing RmsCountSchedule message type messages after installing a patch, you are getting the following error:


ERROR
-----------------------
Caused by: oracle.retail.sim.common.core.SimServerException: Error executing query statement. CreationException: null
at oracle.retail.sim.server.dataaccess.BaseOracleDao.querySingle(Unknown Source)
at oracle.retail.sim.server.dataaccess.BaseOracleDao.queryForLong(Unknown Source)
at oracle.retail.sim.server.dataaccess.BaseOracleDao.selectNextId(Unknown Source)
at oracle.retail.sim.server.dataaccess.daoimpl.RmsPublishOracleDao.getNextStockCountScheduleId(Unknown Source)
at oracle.retail.sim.server.dataaccess.daoimpl.RmsPublishOracleDao.insertStockCountSchedule(Unknown Source)
at oracle.retail.sim.server.dataaccess.daoimpl.RmsPublishOracleDao$Proxy$_$$_WeldClientProxy.insertStockCountSchedule(Unknown Source)
at oracle.retail.sim.server.integration.publisher.dps.StockCountScheduleRmsPublisher.processDeo(Unknown Source)
at oracle.retail.sim.server.integration.publisher.dps.StockCountScheduleRmsPublisher.handleMessage(Unknown Source)
at oracle.retail.sim.server.integration.publisher.SimMessagePublisherProviderImpl.publish(Unknown Source)
... 63 more




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1 - Try to process the following message in MPS

<?xml version="1.0" encoding="UTF-8"?>
<StockCountScheduleRmsDeo>
<scheduleId>1971</scheduleId>
<scheduleDate>2024-03-10T12:00:00Z</scheduleDate>
<storeIds>5000</storeIds>
<allItems>false</allItems>
</StockCountScheduleRmsDeo>

2 - See the error as above.


Due to this issue, users cannot process the stock count schedule.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.