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Unable To Find A Postal Code In The Geography Hierarchy (Doc ID 3021340.1)

Last updated on MAY 09, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to find a postal code in the geography hierarchy.

EXPECTED BEHAVIOR
-----------------------
It is believed that the postal code exists but does not appear in the search results

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to application as administrator
2. Navigate to Setup and Maintenance > Manage Geographies
3. Search for Country Code = US
4. Click on Hierarchy Defined
5. Select Geography Type = Postal Code
6. Enter Code = 53916
7. Click the Search button; no results

Cause

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In this Document
Symptoms
Cause
Solution


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