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Collections Task Fails - A Dunning Letter is not Generated Because There Are No Valid Transactions to be Included in the Dunning Letter (Doc ID 3022768.1)

Last updated on MAY 22, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

When trying to send a dunning letter as part of a strategy task, the following error occurs:

A dunning letter is not generated because there are no valid transactions to be included in the dunning letter.

 Steps to Reproduce:

Navigation: Tools > Scheduled Process

  1. Submit the Collections Scoring and Strategy Assignment ESS job and view the logs for the error.

Cause

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In this Document
Symptoms
Cause
Solution


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