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Message Scenario Launch Condition: Activity Is Not Completed Before The End Of SLA Window (Doc ID 3023049.1)

Last updated on MAY 24, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.A.14 and later
Information in this document applies to any platform.

Symptoms

On : 24.A.14 version, Configuration

ACTUAL BEHAVIOR
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Message Scenario Launch Condition: activity is not completed before the end of sla window

Message scenario to send emails with the trigger "activity is not completed before the end of sla window" and is only triggered when the activity is scheduled for the current date, however, when the activity is not scheduled it is not is firing.

EXPECTED BEHAVIOR
-----------------------
Non-scheduled activities should trigger the message scenario with the rule, "activity is not completed before the end of sla window".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Unschedule an activity
2. Message scenario does not send an email

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send an email via message scenario for unscheduled activities.

Cause

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