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Application Usage Insights Not Working As Expected (Doc ID 3025436.1)

Last updated on JUNE 06, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.01.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Application Usage Insights Not Working as Expected

Reports such as Total Clicks, Top 30 Flows by Duration, and Top 30 Flows by Clicks currently display blank data, and the criteria or reasons for this status are not outlined in any of the provided documents.


EXPECTED BEHAVIOR
-----------------------
Application Usage Insights to display data

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Application Usage Insights

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view data

Cause

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In this Document
Symptoms
Cause
Solution
References


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