Application Usage Insights Not Working As Expected
(Doc ID 3025436.1)
Last updated on JUNE 06, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.01.0 version, Analytics
ACTUAL BEHAVIOR
---------------
Application Usage Insights Not Working as Expected
Reports such as Total Clicks, Top 30 Flows by Duration, and Top 30 Flows by Clicks currently display blank data, and the criteria or reasons for this status are not outlined in any of the provided documents.
EXPECTED BEHAVIOR
-----------------------
Application Usage Insights to display data
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Application Usage Insights
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view data
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |