"Assigned To" Field Dont Fetch Any Record (Doc ID 3025732.1)

Last updated on JUNE 24, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

When agents intend to assign a Service Request to a new agent. For some reason, the "Assign to" the field does not fetch any agents.

Steps to reproduce the issue

1. Go to Help Desk Request.

2. Drilldown into a Service Request and click Edit.

3. On the Assign To field.

4. When trying to change to another agent, does not fetch any agents.

5. The same issue was reported when the transfer page and then trying to use the Assign To field.

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In this Document

Symptoms

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