OFS Debrief Plugin Not Sending Charges To Fusion Service Logistics
(Doc ID 3026479.1)
Last updated on JULY 17, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.B.06 and laterInformation in this document applies to any platform.
Symptoms
On : 24.A.06 version, Integration
ACTUAL BEHAVIOR
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Once an activity is completed in Oracle Field Service (OFS), not all information is reflected on Service Logistics.
EXPECTED BEHAVIOR
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All information on OFS activity to be reflected on Service Logistics
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an activity in Service Logistics and wait until its Work Order (WO) is generated in OFS.
2. Start the WO, use Debrief plugin to add charges, and complete activity
3. Check Service Logistics has no charges to the activity
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot generate debrief invoice after activity is completed in Service Logistics.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |