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Unable to Create Part Order in Redwood Service Request (Doc ID 3026761.1)

Last updated on JUNE 14, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

User cannot add Parts Order in Redwood Service. While in SR and click manage part orders see

ERROR
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Except during RestAction

We couldn't load item details. Please try again later and if the issue persists, contact your help desk
unable to find endpoint
'{"endpoint":"oracle_cx_serviceUI:servicePartsAPIGroup/getall_itmesLOV", "containerNamespace":"oracle_cx_serviceUI","referenceNamespace":"oracle_cx_serviceUI","programmatic":"false"}'attempted REST call failed


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to redwood service center
2. Open a service request detail
3. In the part order section click Manage Part Order
4. Receive exception error in Rest call and see loading under Part Order section

Cause

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In this Document
Symptoms
Cause
Solution


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