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Error When Exporting OTBI Report In Formatted Excel (Doc ID 3027274.1)

Last updated on JUNE 05, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.23.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.23.10.0 version, Analytics

Error when exporting OTBI report in Formatted excel

For exporting Service request messages using OTBI report based on "Service - CRM Service Request Messages Real Time", select Export > Formatted > Excel option.

Processing screen just sits and spins and never finishes. This is exporting less than 10 records so should not have a performance issue

ERROR
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There was an error processing your download.
Please check with your administrator


STEPS
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The issue can be reproduced at will with the following steps:
1. Run report
2. Results tab > Export > Formatted > Excel > Throws error after about 15-30 mins

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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