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Unable to Login to Oracle Identity Cloud Service Due to Prompt to Setup the Mobile Authenticator App (Doc ID 3027285.1)

Last updated on JUNE 12, 2024

Applies to:

Oracle Retail Merchandise Financial Planning Cloud Service - Version 24.1 and later
Oracle Retail Demand Forecasting Cloud Service - Version 23.2 and later
Oracle Retail Inventory Optimization Cloud Service - Version 23.2 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Goal

User is no longer able to access the Oracle Identity Cloud Service due to the Mobile Authenticator App setup prompt, even after following all the steps. 

Solution

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