Fusion Global HR: 24B: Pending Workers Are Not Receiving Onboarding / Welcome / New Account Emails
(Doc ID 3027330.1)
Last updated on JUNE 05, 2024
Applies to:
Oracle Fusion Global Human Resources Cloud Service - Version 11.13.24.04.0 to 11.13.24.04.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
Candidates (pending workers) are not receiving onboarding, welcome, or new account emails at their home email address.
This started to occur after the 24B update.
STEPS
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The issue can be reproduced at will with the following steps:
1. Move a candidate to HR (or a Hire a pending worker)
2. Note that candidate did not receive new user welcome email or email with journey tasks
Changes
24B Update
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |