For Problem Line Stock Count, The Stock Count Total Uncounted Items Is Not Correct (Doc ID 3027677.1)

Last updated on JUNE 10, 2024

Applies to:

Symptoms

For problem line stock count, we found an inconsistency between total item uncounted and what is displayed in the screen.
Values should be the same, but they are not.

Steps to reproduce:

1. In EICS create a Product Group for problem line stock count and schedule it.
2. In SOCS the new Stock count is created with items to count (example: 9).
3. Take the snapshot and count only 2 items from 9 items (example: 7 item uncounted).
4. Complete the count.
5. After completing count for 2 items from 9 items (7 item uncounted), the "Child Count List" item screen says that are "3 SKUs left".
    But in the "Count Items screen" there are 7 SKUs not counted.

Cause

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