My Oracle Support Banner

UDA Print Setup For Ticket Is Not Crating The Ticket (Doc ID 3027687.1)

Last updated on JUNE 10, 2024

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 23.2 and later
Information in this document applies to any platform.

Symptoms

The value of an UDA for an item was changed, so when running the batch to generate the ticket, the ticket should have been created. But it is wasn't.

Steps to reproduce:

1. Edit/update an UDA value in RMFCS.
2. DCS message is reaching SIOCS.
3. Run Auto Ticket Generate.
4. No ticket is created in TICKET_EVENT.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.