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Ask Us A Question Is Not Working (Doc ID 3028742.1)

Last updated on JUNE 28, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

Using Oracle Digital Customer Service, when clicked on "Ask Us a Question," and typing the keyword of the article a blank page appears.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access DCS portal page.
2. Ask a question in the 'Ask us a question' field.
3. No search results are found.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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