Workflow Task Request for Information not Received (Doc ID 3028870.1)

Last updated on JUNE 14, 2024

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

When sending a request for information before approving a task, the request is not received.

Approvers expect a request for information to be sent to the person picked in the UI.

The issue can be reproduced with the following steps:

1. An invoice is created, validated, and workflow initiated.

2. The approver sends a request for information to user xyz.

3. User xyz never receives the notification.

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In this Document

Symptoms

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